At ADHOPPET, we offer returns with refund back to your initial payment method or store credit.
Returns must be made within 15 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection. A $7 fee for restocking and shipping will be deducted from your refund to your original payment method. This $7 fee does not apply to returns that are made to store credit.
To start your return, simply click here.
Follow these simple steps:
1. Enter your order number and postal/zip code into the portal.
2. Answer a few questions and upload photos of the product to be returned.
3. Our customer experience team will review and email you back within 1-2 days.
4. Print out the prepaid shipping label.
5. Attach the shipping label to the outside of the box.
6. Drop off the package at the nearest specified carrier location.
7. Once we receive your item(s), you will receive your refund or store credit.
If you need help, please reach out to us via phone, email, or live chat with your order number and the item(s) you wish to return, and we will take it from there!

WEBSITE SECURITY

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration. SSL is enabled during the checkout process and "My Account" areas of the online store.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

PAYMENT OPTIONS

We use PayPal to process payments. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute.

We accept payments in (USD) United States Dollars.

When you place your order your payment will be submitted for authorization and your credit card will only be charged when your order is shipped.

We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verification of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your payment method in the amount charged for the cancelled portion (if your payment method has already been charged for the order) or (b) we will not charge your payment method for the cancelled portion of the order.

TAXES AND DUTIES

We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

All of our outerwear and rainwear offer a water-resistant shell to keep your pup dry. Every product has other unique features which can be found on our product pages.