LuxuryPupShield

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Returns & Exchanges

We at adhoppet are proud to offer quality branded products to stand the test of time but understand that occasional manufacturing errors do occur.

Please inspect your order upon reception and contact us immediately if an item is defective,damaged or if you receive the wrong item so that we can evaluate the issue and make it right.Any item that has been washed,worn,or used before the damage or defect occurred is generally not returmable and must be reviewed further by our team before replacing the item.

Returns

Any regularly priced item is eligible for return, provided the return request is submitted within 30 days of the order date. To qualify for a return, the item must be in the same condition as when it was received: clean, unworn, and unused, with no signs of damage, pet hair, or any other markings, and must include all original tags and packaging, along with the accompanying hanger. Please keep this in mind when trying the item on your pet. Return requests may be submitted through the Returns Portal. If you are unable to access the Portal, please contact us directly and provide the reason for your request. If your return request is approved, we will issue one (1) prepaid return shipping label; a $15.00 restocking fee will be deducted from your refund. Original shipping charges incurred at the time of purchase are non-refundable.

Exchanges

*we don't do exchanges,since we keep separate orders for tracking and payment purposes.you can place the new order at any time during the return process.

*we'll honor any product or order discounts that were received on the first order,please email with the style,size & color of the exchange item(S)and we'll send you an amended incoice.

Return shipping

Orders are typically processed within 4-12 business days! Once your order has shipped, the delivery time will vary based on your location. Our standard estimated shipping times are:
USA: 7-14 days
UK: 15-20 days
Europe & Japan: 15-30+ days
-Please note that shipping times can take longer than expected due to carrier delays, and as a result we can't guarantee an arrival date. For the most accurate updates on your package’s whereabouts, please check your tracking link once your order has shipped.

Our policy

Additional terms and conditions for returns and exchanges.

Final sale items cannot be returned|Customized items are non-refundable|Contact customer service with questions Here

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